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Refund Policy

Great Pleasures stands behind all of the products that we sell. If you make a purchase and you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt for a credit, refund or exchange. If you purchase an item that is defective, it may be returned within 30 days of receipt for a credit, exchange, refund or replacement.

Our warranty is only valid for customers who have purchased through

Please note the following:

  • Vibrators cannot be returned unless they are defective.
  • All defective items may be returned within 30 days of receipt for a credit, exchange, refund or replacement.
  • Some products are under warranty with the manufacturer and can be returned up to one or three years, depending on the product. Contact for more information.
  • For hygienic reasons, we cannot accept non-defective exchanges on items that have been opened.
  • Shipping charges will only be refunded in cases where our error caused the return or the item is defective.
  • Only products bought at Great can be returned to Great Pleasures. If you are dissatisfied with an item you purchased elsewhere, please return it to the place where you bought it.

To return a product to Great Pleasures:

Pre-authorization is required for all returns and exchanges. No item can be returned without a Great Pleasures Product Return Form from one of our customer service representatives.

To get a Great Pleasures Product Return Form, please contact Customer Service at

Please provide your proof of purchase.

Once you have your Great Pleasures Product Return Form, repack the product with the charging base and cable in a clear, sealed plastic bag. Please include your completed Product Return Form SEPARATE from your defective item, and make sure you include your full shipping address. Then, ship your defective product to: Great Pelasures, 1714 Franklin Street, Oakland, CA 94612.

For your security, please return your product with an insured carrier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Great Pleasures is not responsible for items damaged or lost in transit.

The customer is responsible for the cost of returning a product to Great Pleasures. If we determine that the product is defective, we will cover the cost of shipping a new product. Unfortunately, we cannot reimburse international returns.

Once we’ve received your product, we’ll undergo testing to determine if it’s defective. Please note, this process can take up to 72 hours from the time the product is received.

Questions? Please email our Customer Service team at

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